Bilingual Front Desk & Patient Experience

National Vision; Willis (TX); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company &

Job summary

National Vision is seeking a friendly Receptionist to greet customers, manage schedules, and maintain patient records at the store level. You’ll handle calls, assist with insurance/document needs, and support smooth store operations.

The role demands strong customer service, organization, and bilingual English/Spanish communication skills, with 0–2 years of related experience preferred. Normal workdays include weekends with Sundays off.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience in Receptionist or front desk roles preferred but not required.
• 0–2 years of related experience or training preferred.
• Strong customer service and multi-tasking abilities.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Phone handling

Education

High School Diploma or equivalent

Job description

National Vision is seeking a friendly Receptionist to greet customers, manage schedules, and maintain patient records at the store level. You’ll handle calls, assist with insurance/document needs, and support smooth store operations.

The role demands strong customer service, organization, and bilingual English/Spanish communication skills, with 0–2 years of related experience preferred. Normal workdays include weekends with Sundays off.