Bilingual Front Desk Receptionist – Spanish (Sundays Off)

National Vision, Inc.; Gainesville (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Holl­

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision, Inc. is seeking a Front Desk Receptionist who is bilingual in English and Spanish. This role greets customers, manages calls, and supports the store with accurate information and smooth workflow.

You will handle scheduling, patient records, and coordination with store operations, ensuring safety protocols are followed and customers receive prompt, professional service. The position offers competitive pay and a comprehensive benefits package.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Receptionist experience

Phone handling

Organizational skills

Job description

National Vision, Inc. is seeking a Front Desk Receptionist who is bilingual in English and Spanish. This role greets customers, manages calls, and supports the store with accurate information and smooth workflow.

You will handle scheduling, patient records, and coordination with store operations, ensuring safety protocols are followed and customers receive prompt, professional service. The position offers competitive pay and a comprehensive benefits package.