Bilingual Front Desk Specialist (English/Spanish)

National Vision; Gainesville (GA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Paid Time Off & Holidays

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision - Gainesville store is seeking a Front Desk Receptionist who is fluent in English and Spanish to greet customers, manage appointments, and handle a variety of front-desk tasks. The role supports patient flow, records handling, insurance information, and daily operations with a friendly, professional demeanor.

The ideal candidate has 0-2 years in a receptionist or front office role and strong organizational abilities.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience as a Receptionist or Front Office role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day’s appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Phone handling

Organizational skills

Customer service

Job description

National Vision - Gainesville store is seeking a Front Desk Receptionist who is fluent in English and Spanish to greet customers, manage appointments, and handle a variety of front-desk tasks. The role supports patient flow, records handling, insurance information, and daily operations with a friendly, professional demeanor.

The ideal candidate has 0-2 years in a receptionist or front office role and strong organizational abilities.