Bilingual Front Desk Receptionist (Spanish/English)

America; Orlando (FL); Sur place; USD 29 000 - 37 000; Plein temps

Avantages offerts par ce poste

401k plan

FSA

PTO

Eyewear discount

Overtime pay

Education courses

Internal promotions

Résumé du poste

America's Best, part of National Vision, seeks a Front Desk Receptionist who is bilingual in English and Spanish to greet customers and manage schedules in a busy Orlando store.

The role includes phone screening, processing patient records, and coordinating appointments while maintaining a tidy reception area and ensuring excellent customer care.

We offer competitive pay, benefits, and opportunities for growth within a nationwide optical retailer.

Qualifications

• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsabilités

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Connaissances

Bilingual English-Spanish

Customer service

Organizational skills

Description du poste

America's Best, part of National Vision, seeks a Front Desk Receptionist who is bilingual in English and Spanish to greet customers and manage schedules in a busy Orlando store.

The role includes phone screening, processing patient records, and coordinating appointments while maintaining a tidy reception area and ensuring excellent customer care.

We offer competitive pay, benefits, and opportunities for growth within a nationwide optical retailer.