Bilingual Front Desk Receptionist - Customer Care

America's Best; Gainesville (GA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Dental Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Holl‑

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Descripción de la vacante

America's Best, part of National Vision, is seeking a Receptionist in Gainesville, GA to greet customers, handle calls, and support appointment flow at the store. You will maintain patient records, verify information, and assist with basic insurance documentation to ensure smooth daily operations.

The ideal candidate is fluent in English and Spanish, with strong customer service and organizational skills. 0–2 years' related experience or training is preferred, and the role offers competitive pay

Formación

• Fluent in reading and speaking both English and Spanish.

Responsabilidades

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Conocimientos

Bilingual English/Spanish

Descripción del empleo

America's Best, part of National Vision, is seeking a Receptionist in Gainesville, GA to greet customers, handle calls, and support appointment flow at the store. You will maintain patient records, verify information, and assist with basic insurance documentation to ensure smooth daily operations.

The ideal candidate is fluent in English and Spanish, with strong customer service and organizational skills. 0–2 years' related experience or training is preferred, and the role offers competitive pay