Bilingual Front Desk Receptionist - Spanish

National Vision; Orlando (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company Hawai

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision's America’s Best is hiring a Front Desk Receptionist - Bilingual Spanish for Orlando stores. As the face of our stores, you greet customers, manage schedules, and maintain patient records, delivering prompt, courteous service in person or on the phone.

Ideal candidates are bilingual English/Spanish with 0-2 years experience, strong organization, and the ability to handle multiple phone lines.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.
• Receptionist/front office experience desired but not required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Strong organizational skills

Phone system experience

Customer service orientation

Job description

National Vision's America’s Best is hiring a Front Desk Receptionist - Bilingual Spanish for Orlando stores. As the face of our stores, you greet customers, manage schedules, and maintain patient records, delivering prompt, courteous service in person or on the phone.

Ideal candidates are bilingual English/Spanish with 0-2 years experience, strong organization, and the ability to handle multiple phone lines.