Bilingual Front Desk Receptionist – Spanish/English

America's Best; Lake Mohegan (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America’s Best, part of National Vision, is seeking a friendly Receptionist for our Lake Mohegan location. You’ll greet customers, manage patient records, schedule appointments, and help patient flow in a fast-paced optical retail environment. This role emphasizes courteous service and accurate information.

Fluent English and Spanish are required, with 0–2 years of experience preferred. A High School diploma or equivalent is required.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day’s appointments.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Customer service

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

America’s Best, part of National Vision, is seeking a friendly Receptionist for our Lake Mohegan location. You’ll greet customers, manage patient records, schedule appointments, and help patient flow in a fast-paced optical retail environment. This role emphasizes courteous service and accurate information.

Fluent English and Spanish are required, with 0–2 years of experience preferred. A High School diploma or equivalent is required.