Bilingual Front Desk Associate (Spanish/English) – Part-Time

National Vision, Inc.; Hiram (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401k plan

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc.'s America’s Best brand is hiring a Front Desk Receptionist for a part-time, bilingual English/Spanish role. You will greet customers, manage records, and help schedule flow in the store.

The role emphasizes friendly service, accurate information, and multi-line phone handling. A High School diploma is required, and 0–2 years of related experience is preferred. Sundays off; benefits offered.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience as a Receptionist or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Phone handling

Customer service

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision, Inc.'s America’s Best brand is hiring a Front Desk Receptionist for a part-time, bilingual English/Spanish role. You will greet customers, manage records, and help schedule flow in the store.

The role emphasizes friendly service, accurate information, and multi-line phone handling. A High School diploma is required, and 0–2 years of related experience is preferred. Sundays off; benefits offered.