Bilingual Front Desk Associate - Part Time (Spanish/English)

National Vision, Inc.; Grand Prairie (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401k retirement savings with company?

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision, Inc. is seeking a part-time Front Desk Receptionist who is fluent in English and Spanish to greet customers, manage schedules, and handle calls and insurance information efficiently.

You will play a key role in maintaining organized patient records and ensuring smooth daily operations in a fast-paced optical retail environment. The position emphasizes customer service, multi-line phone handling, and accurate record keeping, with benefits and opportunities for growth within the

Qualifications

• Fluent in reading and speaking English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Provide high quality customer service following safety protocols.
• Ensure smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls.
• Process and understand managed care plans while obtaining insurance information as needed.
• Provide customers basic and accurate information.
• Schedule and confirm appointments, follow-up visits and classes.
• File all patient records daily and pull patient files for next-day appointments.
• Check order status and notify customers of delays or availability.
• Keep reception area tidy and presentable with necessary materials.
• Receive and sort daily mail/deliveries and maintain office supplies inventory.
• Participate in regular mandatory communications meetings.

Skills

Bilingual English/Spanish

Phone handling

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a part-time Front Desk Receptionist who is fluent in English and Spanish to greet customers, manage schedules, and handle calls and insurance information efficiently.

You will play a key role in maintaining organized patient records and ensuring smooth daily operations in a fast-paced optical retail environment. The position emphasizes customer service, multi-line phone handling, and accurate record keeping, with benefits and opportunities for growth within the