Bilingual Front Desk & Patient Concierge

America's Best; Port Reading (NJ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401k retirement plan

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, seeks a friendly receptionist to greet customers, manage schedules, and handle inquiries at our Port Reading location. You will maintain patient records, assist with insurance/documents, and ensure smooth front-desk operations to deliver an excellent customer experience.

Ideal candidates are bilingual in English and Spanish, with 0–2 years of front desk or receptionist experience, strong customer service skills, and solid organizational abilities.

Qualifications

• Bilingual English/Spanish communication.
• Experience as receptionist or front desk preferred.
• 0–2 years of related experience or training.
• Experience handling multiple phone lines.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files patient records daily and pulls files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Receptionist experience

Multi-line phone handling

Customer service oriented

Organizational skills

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, seeks a friendly receptionist to greet customers, manage schedules, and handle inquiries at our Port Reading location. You will maintain patient records, assist with insurance/documents, and ensure smooth front-desk operations to deliver an excellent customer experience.

Ideal candidates are bilingual in English and Spanish, with 0–2 years of front desk or receptionist experience, strong customer service skills, and solid organizational abilities.