Bilingual Front Desk Patient Services Specialist

PhyNet Dermatology LLC (External); Glendora (CA); On-site; USD 26,174 - 28,929; Full time

Job summary

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Front Desk in Glendora, CA. You will greet patients, register, schedule appointments, and coordinate clinical calls across multiple practices to ensure smooth operations.

The role requires Spanish bilingual abilities, a high school diploma, and experience in medical offices. You will handle payments, patient records, and forms while maintaining a welcoming lobby and efficient service.

Qualifications

• High school diploma or equivalent required.
• 6 months of medical office experience preferred.
• Bilingual in Spanish required.
• Proficient in collecting patient payments at the time of service.
• Able to navigate multiple computer systems simultaneously and use Microsoft Office.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service levels.
• Accurately triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork to ensure accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive patient experience.
• Identify and escalate patient concerns to appropriate teams to maintain service quality.
• Assist with billing processes and manage referrals and patient records.

Skills

Customer service

Bilingual Spanish

Medical office experience

Computer systems navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC (External) seeks a Patient Services Representative - Front Desk in Glendora, CA. You will greet patients, register, schedule appointments, and coordinate clinical calls across multiple practices to ensure smooth operations.

The role requires Spanish bilingual abilities, a high school diploma, and experience in medical offices. You will handle payments, patient records, and forms while maintaining a welcoming lobby and efficient service.