Patient Services Representative - Front Desk - Glendora, CA

Island Dermatology; Glendora (CA); On-site; USD 26,174 - 28,929; Full time

Job summary

Island Dermatology is seeking a Patient Services Representative at the front desk in Glendora, CA. You will greet patients, handle registration and appointment scheduling, and coordinate clinical calls to ensure a smooth patient experience.

The role requires bilingual Spanish proficiency and the ability to navigate multiple computer systems while collecting payments at the time of service. A positive attitude and attention to detail are essential for quality patient care.

Qualifications

• High school diploma or equivalent is required.
• Experience in medical office settings preferred.
• Bilingual Spanish is mandatory for this role.

Responsibilities

• Greet and register patients; schedule appointments with strong customer service.
• Coordinate and triage clinical calls to the appropriate departments.
• Assist patients with forms to ensure accurate and complete records.
• Maintain a clean, welcoming front desk and lobby area.

Skills

Microsoft Office

Bilingual Spanish

Multiple computer systems

Patient payments collection

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Services Representative - Front Desk - Glendora, CA

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours

Pay range is $19 - $21 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and elevate patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 6 months of Medical office Experience Preferred
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.Bilingual in Spanish mandatory.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mandated Self‑Identification Mandate requires self‑identification as part of statutory compliance.

As set forth in Island Dermatology’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.