Bilingual Front Desk | Patient Service Specialist

Rush University Medical Center; Long Beach (CA); On-site; USD 32,000 - 33,000; Full time

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Job summary

Rush University Medical Center in Long Beach, CA is seeking a Patient Service Specialist to manage front desk operations at our outpatient physical therapy center. You will greet patients, register them, and guide them through the visit, including scheduling and next appointments.

Responsibilities include collecting co-pays, handling payer approvals, and coordinating with insurance providers, attorneys, translation services, and the business development team.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Rush University Medical Center in Long Beach, CA is seeking a Patient Service Specialist to manage front desk operations at our outpatient physical therapy center. You will greet patients, register them, and guide them through the visit, including scheduling and next appointments.

Responsibilities include collecting co-pays, handling payer approvals, and coordinating with insurance providers, attorneys, translation services, and the business development team.