Bilingual Front Desk & Patient Concierge (Dental)

Familia Dental & Vivid Smiles; Racine (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan

Paid Holidays & Time Off

Access to Financial Advisors

Basic Life & AD&D Insurance

Voluntary Life Insurance

Voluntary Short-Term & Long-Term Disab

On demand Pay

Job summary

Familia Dental in Racine, WI is seeking a friendly Front Desk Receptionist to join our busy practice full-time. You will welcome patients, manage appointments, verify insurance, collect payments, and maintain accurate records in a fast-paced, community-focused environment.

The ideal candidate is organized, patient-focused, and able to multitask while delivering outstanding customer service. Training is provided, and the team values integrity, care, and a supportive workplace.

Qualifications

• Excellent customer/patient service and verbal communication required.
• Ability to read, write, speak and understand information and present information one-on-one with patients.
• Basic computer knowledge and comfort with software systems.
• Experience with dental management software is preferred.
• Able to work in a fast-paced, patient-focused environment.
• Strong organizational skills and detail orientation.
• Good interpersonal and listening skills.
• Training provided for new hires.

Responsibilities

• Greet and check in patients.
• Answer the phone and schedule appointments.
• Reply to emails.
• Maintain patient accounts and records.
• Verify patient insurance and follow rules and protocols.
• Submit claims to insurance companies; submit preauthorizations.
• Attend and participate in morning huddles and meetings.
• Follow HIPAA regulations and safety standards.

Skills

Customer service

Verbal communication

Computer literacy

Dental software

Organizational skills

Attention to detail

Interpersonal skills

Teamwork

Adaptability

Tools

Dental management software

Job description

Familia Dental in Racine, WI is seeking a friendly Front Desk Receptionist to join our busy practice full-time. You will welcome patients, manage appointments, verify insurance, collect payments, and maintain accurate records in a fast-paced, community-focused environment.

The ideal candidate is organized, patient-focused, and able to multitask while delivering outstanding customer service. Training is provided, and the team values integrity, care, and a supportive workplace.