Dental Front Desk & Patient Experience Specialist

Towncare Dental Partnership; Mount Pleasant (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance

Disability benefits

401(k) plan

Supportive team environment

Growth opportunities in dental field

Job summary

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative to join our front desk team. You’ll greet patients, answer calls, schedule appointments, and help with insurance questions in a fast-paced dental office.

Ideal candidates have at least one year of hands-on experience, strong customer service skills, and a professional, patient-focused attitude. Dental experience is a plus; training is provided and opportunities for growth exist.

Qualifications

• At least 1 year of hands-on experience required.
• Customer service experience required.
• Dental front desk experience is a plus.
• Strong communication and organizational skills.
• Friendly, professional, patient-focused attitude.

Responsibilities

• Welcome patients and make positive first impression
• Answer calls and assist patients with questions
• Schedule, confirm, and manage appointments
• Register patients and maintain accurate information
• Verify insurance information and handle inquiries
• Collect payments and post charges
• Monitor voicemail and follow up with patients
• Explain treatment plans and financing options
• Maintain a clean, welcoming reception area
• Collaborate with dental team to ensure excellent patient experience

Skills

Customer service

Communication skills

Organization

Multitasking

Team player

Professionalism

Job description

Racine Dental Group in Racine, WI is seeking a friendly Patient Service Representative to join our front desk team. You’ll greet patients, answer calls, schedule appointments, and help with insurance questions in a fast-paced dental office.

Ideal candidates have at least one year of hands-on experience, strong customer service skills, and a professional, patient-focused attitude. Dental experience is a plus; training is provided and opportunities for growth exist.