Front Desk & Patient Concierge - Dental Office (Bilingual)

Dental Dreams; Waukegan (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical & Vision Insurance

Free dental treatment

PTO

401K

Life Insurance

Pet Insurance

Job summary

Dental Dreams LLC in Waukegan, IL is hiring a Front Desk Receptionist to join our team. The role focuses on scheduling appointments, assisting with operational goals, and delivering excellent customer service in a fast-paced dental office.

We value bilingual Spanish fluency, a friendly demeanor, and strong teamwork as you greet patients, verify benefits, process payments, and help coordinate treatment plans with clinicians.

Qualifications

• Customer service experience required.
• Familiarity with Dentrix or Eaglesoft preferred.

Responsibilities

• Maintain a high level of customer service at all times.
• Schedule patient appointments per month and daily goals.
• Answer phones and confirm appointments.
• Greet and check-in patients.
• Verify dental benefits accurately.
• Maintain detailed patient records in a fast-paced environment.
• Collect payments, co-payments, and deductibles.
• Create insurance claims and submit pre-authorizations timely.
• Pull patient charts for future appointments when necessary.
• Maintain a clean and professional office environment.
• Assist with presenting and/or explaining treatment plans.

Skills

Customer Service

Tools

Dentrix

Eaglesoft

Job description

Dental Dreams LLC in Waukegan, IL is hiring a Front Desk Receptionist to join our team. The role focuses on scheduling appointments, assisting with operational goals, and delivering excellent customer service in a fast-paced dental office.

We value bilingual Spanish fluency, a friendly demeanor, and strong teamwork as you greet patients, verify benefits, process payments, and help coordinate treatment plans with clinicians.