Bilingual Patient Service Representative (Waukegan)

Orthodontic Experts; Waukegan (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

Monthly Bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly greet visitors, manage front desk operations, and provide essential administrative support. You will handle calls, registrations, payments, scheduling, and patient communications across multiple clinics in the Chicagoland area.

The role requires 3 years of customer service, 2 years in patient services, and bilingual Spanish. Proficiency in MS Office and strong communication skills are essential.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience required.
• 2 years of patient service experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access).
• Bilingual - Spanish required.

Responsibilities

• Answer all phone calls.
• Listen and return voicemails left on front desk phones.
• Check-in new and existing patients and inform clinical staff of arrival.
• Collect patient information for new patients (registration form, medical history, HIPAA).
• Check out patients (collect payments, schedule next appointment).
• Assist walk-in patients with questions and information.
• Maintain up-to-date comm-log with patient/parent communications.
• Review daily clinic schedule and adjust as needed.
• Verify bondings approvals and insurance status the day before and day of appointments.
• Explain cancellation policy to patients.
• Print end-of-day reports.
• Keep reception area clean and organized.
• Respond to office emails.
• Reconcile payments with reports and verify credit card transactions.
• Call patients with outstanding balances.
• Perform administrative tasks when traveling to other clinics.
• Participate in marketing events.
• Handle cash responsibly.
• Other duties as assigned.

Skills

Customer service

De-escalation

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About us:

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

Job Type

Full-time

Description

As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support

We are looking for team members who are passionate about high-quality care and align with our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Tasks Include But Are Not Limited To

• Answer all phone calls.
• Listen and return all voicemails left in front of office phones.
• Check-in new and existing patients and let the clinical staff know that the patient has arrived.
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
• Check out patients (collect payments, make next appointment)
• Handle questions and provide information to walk-in patients.
• Maintain comm-log up to date with all necessary patient/parent communication information.
• Review the daily schedule of the clinic for any changes.
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
• Review for Bonding approvals
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
• Understand cancellation policy and reiterate it to patients.
• Print end of the day reports.
• Maintain office/reception area cleanliness.
• Check and reply to all office emails
• Check collected payments against the report and check all credit card transactions.
• Call patients with outstanding balances
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing events
• Cash handling
• Other tasks as assigned

Requirements

• High school degree or GED equivalent
• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills
• Bilingual - Spanish

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45am- 6:00pm Shifts per month
• 2410 Washington St , Waukegan IL 60085
• Travel to Mundelein, Mount Pleasant

Benefits (for our full-time employees)

• Paid Patient Service Representative Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Monthly Bonuses

Salary Description

Pay: $19.00 - $ 20.00 per hour