Bilingual Front Desk Associate - Customer Care & Scheduling

America's Best; Mansfield (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k retirement savings with company,

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best, part of National Vision, is seeking a friendly Receptionist in Mansfield, TX to welcome customers and manage scheduling and records with accuracy. You will answer calls, assist with insurance information, and help keep the front desk organized and efficient in a fast-paced optical retail environment.

The role emphasizes bilingual communication in English and Spanish, with opportunities to grow through training programs and internal promotions.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

English

Spanish

Receptionist experience

Customer service

Multiline phone handling

Education

High School Diploma or equivalent

Job description

America's Best, part of National Vision, is seeking a friendly Receptionist in Mansfield, TX to welcome customers and manage scheduling and records with accuracy. You will answer calls, assist with insurance information, and help keep the front desk organized and efficient in a fast-paced optical retail environment.

The role emphasizes bilingual communication in English and Spanish, with opportunities to grow through training programs and internal promotions.