Bilingual Front Desk & Patient Care Coordinator

Beth Israel Lahey Health; Randolph (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient access coordinator to greet patients, register demographics, verify information and schedule or reschedule appointments in a fast-paced ambulatory setting.

Responsibilities include collecting co-pays, coordinating referrals, ensuring patient confidentiality, and acting as a liaison between patients and staff to maintain smooth practice flow. Requires a high school diploma and 1–3 years of related experience.

Qualifications

• High School diploma or GED required.
• Certificate 1 preferred: Medical Admin Assistant Cert
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors in a courteous, respectful manner.
• Serves as a central communication source for patient care and is responsive and accessible.
• Performs check in, registration, scheduling, and demographic verification per APG policies.
• Utilizes computer systems to register patients and ensure accuracy of data.
• Schedules, reschedules and cancels appointments to accommodate patients and providers.
• Obtains and enters referrals and collects co-pays.

Skills

Customer service

Written communications

Oral communications

Microsoft Office

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Web-based applications

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a patient access coordinator to greet patients, register demographics, verify information and schedule or reschedule appointments in a fast-paced ambulatory setting.

Responsibilities include collecting co-pays, coordinating referrals, ensuring patient confidentiality, and acting as a liaison between patients and staff to maintain smooth practice flow. Requires a high school diploma and 1–3 years of related experience.