Bilingual Front Desk Patient Services Advocate II

AltaMed Health Services; Pico Rivera (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with-m

Flexible Spending Accounts

Paid Time Off & Holidays

Tuition Reimbursement Program

Job summary

AltaMed Health Services in Pico Rivera, CA, is seeking a Patient Services Advocate to warmly welcome patients and manage front desk relationships. You will support patient-focused care with excellent communication and problem-solving skills, helping create a positive and efficient experience for every visitor.

Minimum requirements include a high school diploma, 1–2 years in customer service, and bilingual abilities; BLS certification is preferred.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience as a customer service agent, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and attend to the needs of all patients, creating a positive front-office experience with compassionate, respectful service.
• Support the health care team by assisting in patient-focused care and demonstrating strong communication and problem-solving skills.

Skills

Customer service experience

Bilingual English/Spanish/Mandarin/Can

Education

High School diploma or equivalent

Job description

AltaMed Health Services in Pico Rivera, CA, is seeking a Patient Services Advocate to warmly welcome patients and manage front desk relationships. You will support patient-focused care with excellent communication and problem-solving skills, helping create a positive and efficient experience for every visitor.

Minimum requirements include a high school diploma, 1–2 years in customer service, and bilingual abilities; BLS certification is preferred.