Front Office Administrator

APLA Health; Long Beach (CA); On-site; USD 71,635,000 - 78,257,000; Full time

Job summary

APLA Health is seeking a proactive Front Office Administrator to handle on-site administrative duties at the Long Beach clinic, greet patients, schedule appointments, and ensure accurate data entry in patient records.

The role requires bilingual English/Spanish communication, prior medical office or customer service experience, and strong organizational skills to support efficient clinic operations.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Bilingual English/Spanish required.
• Experience in a medical office preferred; or two years of customer service experience.
• Proficient in Microsoft Office; familiarity with electronic health records.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Schedule appointments to optimize provider time and room availability.
• Register patients and enter demographic/financial information into the patient record.
• Assist patients with checking in and registering in new online system.
• Update financial information and collect patient charges along with receipts.
• Verify insurance eligibility and sliding fee status at or before visits.
• Assist patients with the patient portal and telehealth steps.
• Maintain neat, organized waiting area and provide excellent customer service.
• Communicate in English and Spanish as required.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Microsoft Office

Excellent communication

Detail oriented

Insurance knowledge (Medi-Cal/Medicare

Electronic health records

Education

High school diploma or GED

AA degree preferred

Tools

Electronic health records

Insurance plans knowledge

Job description

Job DetailsJob Location: APLA Health Center Long Beach - Long Beach, CA 90813Position Type: Full TimeEducation Level: High SchoolSalary Range: $25.00 - $27.29 HourlyJob Shift: Day: 8am - 5pmJob Category: Admin - Clerical

POSITION SUMMARY:

Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone.
• Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability.
• Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record.
• Assist patients with checking in and registration in new online system answering questions as needed.
• Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts.
• Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit.
• Communicates appointment changes to patients and staff.
• Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff.
• Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service.
• Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc.
• Ensure that the waiting area is maintained neat and well organized.
• Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly.
• Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers.
• Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
• Understand and comply with OSHA and other regulatory requirements.
• Assist in orientation of new personnel as directed.
• Work as a contributing team member and act in a professional and respectful manner at all times.
• Comply with all standard operating policies and protocols of APLA Health & Wellness.
• Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

QualificationsREQUIREMENTS:

High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Bilingual English/Spanish required. Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of:

• Must be proficient in the use of Microsoft Office programs.
• Knowledge of electronic health records preferred.

Ability to:

• Must be extremely organized and detailed oriented
• Must have excellent communications and written skills
• Strong telephone etiquette
• Must have a courteous, professional nature and customer service oriented
• Must maintain a strict discipline in time management with a focus on quality
• Knowledgeable about insurance plans, Medi-Cal / Medicare
• Good computer and typing skills.
• Bilingual required – English/Spanish

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID vaccination required or medical/religious exemption.

An EEO employer.