Bilingual Front Desk & Patient Care Coordinator

APLA Health; West Hollywood (CA); On-site; USD 71,635,000 - 78,110,000; Full time

Job summary

APLA Health is seeking a Front Office Administrator for the Michael Gottlieb Health Center in West Hollywood. The role handles patient check-in, appointment scheduling, and insurance verification for a busy clinic environment.

Onsite work hours are 8am-5pm, Monday through Friday, with English/Spanish communication essential. The ideal candidate is organized, detail-oriented, and proficient in Microsoft Office and EHRs, with strong customer service and time-management skills.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Medical office experience or two years of customer service.
• Bilingual English/Spanish required.
• Knowledge of insurance plans including Medi-Cal/Medicare.
• Proficient with Microsoft Office; familiarity with EHRs.
• Highly organized with strong communication and writing skills.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Schedule appointments to optimize satisfaction and availability.
• Enter demographic and financial data into the patient record.
• Assist patients with check-in and online portal navigation.
• Update financial information and collect charges; provide receipts.
• Verify insurance eligibility and sliding fee status.
• Communicate appointment changes to patients and staff.
• Assist with patient portal setup and telehealth where needed.
• Maintain a neat, well organized waiting area.
• Promote APLA Health services and direct patients accordingly.
• Maintain confidentiality per HIPAA; comply with OSHA.
• Orient new personnel and work as a team member.
• Communicate in English and Spanish as required.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Time management

Organizational skills

Education

High school diploma

AA degree preferred

Tools

Microsoft Office

Electronic Health Records

Job description

APLA Health is seeking a Front Office Administrator for the Michael Gottlieb Health Center in West Hollywood. The role handles patient check-in, appointment scheduling, and insurance verification for a busy clinic environment.

Onsite work hours are 8am-5pm, Monday through Friday, with English/Spanish communication essential. The ideal candidate is organized, detail-oriented, and proficient in Microsoft Office and EHRs, with strong customer service and time-management skills.