Bilingual Front Desk & Admin Support Specialist

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Montgomery County’s Early Learning Resource Center (ELRC) seeks a friendly receptionist to provide front-line customer service and administrative support. You will greet visitors, answer calls, route inquiries, and handle mail and documents while ensuring accurate information and timely connections to staff and resources.

The role requires strong organizational and communication skills, experience with Microsoft Office, and the ability to work with diverse families and providers.

Qualifications

• Minimum 2 years of receptionist experience preferred.
• Knowledge of DHS regulations: 55 PA Code Chapter 3042; TANF; child care center rules.
• Ability to access community resources and supports for children and families.
• Strong organizational, time management, and recordkeeping skills with accuracy.

Responsibilities

• Greet visitors and direct to appropriate staff in a courteous, professional manner.
• Answer, screen, and route calls from families and community members.
• Receive, stamp, and distribute mail and correspondence promptly.
• Scan, process, and distribute documents via mail, fax, and other channels.
• Prepare, distribute, and maintain correspondence, reports, and forms.
• Provide receptionist and administrative support for the ELRC.
• Maintain records and assist with filing and office organization.
• Monitor front desk activities to ensure prompt service.
• Support daily operations with clerical tasks as needed.
• Maintain professional conduct and confidentiality in all interactions.

Skills

Receptionist experience

Organizational skills

Time management

Recordkeeping

Microsoft Office

Outlook

Word

Excel

Teams

Communication skills

Crisis management

Cultural sensitivity

Tools

Microsoft Office Suite

Job description

Montgomery County’s Early Learning Resource Center (ELRC) seeks a friendly receptionist to provide front-line customer service and administrative support. You will greet visitors, answer calls, route inquiries, and handle mail and documents while ensuring accurate information and timely connections to staff and resources.

The role requires strong organizational and communication skills, experience with Microsoft Office, and the ability to work with diverse families and providers.