Bilingual Front Desk Legal Assistant - Immigration Unit

Ascendo Resources; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ascendo Resources is seeking a professional, English/Spanish bilingual Front Desk Legal Assistant for our Immigration Unit. The role serves as the welcoming presence and administrative anchor, requiring exceptional organization and compassionate client interaction in a high-volume legal services setting.

The position involves managing calendars, screening clients, coordinating interpreter services, and providing broad administrative support to case handlers and staff.

Qualifications

• Bilingual English/Spanish required to support a diverse client base.
• Strong organizational and administrative abilities are essential in a high-volume legal services setting.
• Experience in immigration or legal services is a plus.

Responsibilities

• Oversee the Immigration Unit calendar, scheduling consultations, appointments, hearings, and staff commitments.
• Screen potential clients and gather preliminary intake details.
• Welcome clients and visitors, coordinating a smooth check-in process.
• Route calls, respond to inquiries, and draft standard client correspondence.
• Provide direct Spanish/English interpretation and coordinate interpreter services as needed.
• Enter new intakes into the case management system and prep files for consultations.
• Process mail, manage deliveries, and maintain organized digital records.
• Provide general administrative support to case handlers and assist division leadership as required.

Skills

Bilingual English/Spanish

Administrative skills

Communication skills

Job description

Ascendo Resources is seeking a professional, English/Spanish bilingual Front Desk Legal Assistant for our Immigration Unit. The role serves as the welcoming presence and administrative anchor, requiring exceptional organization and compassionate client interaction in a high-volume legal services setting.

The position involves managing calendars, screening clients, coordinating interpreter services, and providing broad administrative support to case handlers and staff.