Bilingual Front Desk & Intake Coordinator

Community Economic Defense Project; Colorado Springs (CO); On-site; USD 87,279,000 - 90,922,000; Full time

Benefits offered by this job

Language differential $2,000/year

Technology stipend $720/year

In-person role

Job summary

Community Economic Defense Project in Colorado Springs is seeking a Front Desk Coordinator to provide client-facing support in person. You will greet clients, conduct intakes, and refer clients to appropriate programs while maintaining a welcoming, trauma-informed environment.

The role also covers office operations, inventory, and administrative tasks, with opportunities to engage in community events and multi-department collaboration in a fast-paced nonprofit setting.

Qualifications

• 2–3 years direct client-facing experience in social services or frontline support.
• Ability to work in-person in the Colorado Springs office, Monday–Friday.
• Bilingual fluency in English and Spanish (verbal) required.

Responsibilities

• Serve as first contact for clients, visitors, and community members.
• Greet, welcome, and support a trauma-informed environment.
• Conduct and log initial client intakes using office tools and systems.
• Document in-person intakes in internal systems and trackers.
• Coordinate shift handoffs via Slack and email for updates.
• Support program referrals and resource navigation for clients.
• Handle office operations: inventory, mail, meeting prep, and tasks.
• Logistics: data entry, CRM usage, and general administrative work.
• Maintain professionalism, safety protocols, and ethical standards.

Skills

Bilingual English/Spanish

Customer service

De-escalation

Data entry

Office coordination

Tools

HubSpot CRM

Excel

Google Suite

Slack

Job description

Community Economic Defense Project in Colorado Springs is seeking a Front Desk Coordinator to provide client-facing support in person. You will greet clients, conduct intakes, and refer clients to appropriate programs while maintaining a welcoming, trauma-informed environment.

The role also covers office operations, inventory, and administrative tasks, with opportunities to engage in community events and multi-department collaboration in a fast-paced nonprofit setting.