Bilingual Front Desk & Guest Experience Specialist

Gale Hotel Miami

Miami Beach, Northern (FL, KY)

Hybrid

USD 27,000 - 42,000

Full time

14 days+

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Job summary

Gale Hotel Miami in Miami Beach is seeking a Front Desk Agent to deliver excellent guest services, handle check-ins/outs, process payments, and provide local information with a friendly, professional approach.

Candidates should have at least 2 years of front desk or related experience, knowledge of reservation systems, and flexibility for weekends/holidays. Bilingual English/Spanish is preferred, and multitasking is essential to succeed in a busy hotel environment.

Qualifications

Minimum 2 years experience as a Front Desk Agent or similar role.
PEP knowledge preferred.
Knowledge of reservation and front desk systems.
Good problem-solving skills.
Ability to multi-task.
Flexibility to work different shifts, including weekends and holidays.

Responsibilities

Welcome guests as they arrive and check them into their rooms.
Answer phone calls and respond to guest inquiries.
Handle guest complaints and resolve issues in a timely and professional manner involving management if needed.
Process payments and maintain accurate guest records.
Balance cash drawer by counting cash at the beginning and end of work shift.
Monitor lobby and work area to determine customer flow.
Know all essential aspects of our business operations.
Assist guests with luggage and other requests.
Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
Maintain a clean and organized front desk area.
Provide information about hotel amenities, local attractions, and restaurants.
Upsell hotel services and amenities to guests.
Ensure guest satisfaction throughout their stay.
Work collaboratively with other staff, managers, and resources.
Perform any other duties requested by Management.