Bilingual Front Desk & Guest Experience Associate

Behavior Treatment & Analysis; Walnut Creek (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Behavior Treatment & Analysis is seeking an In-Clinic Family Welcome Associate in Walnut Creek. You will greet guests, answer calls, and support front desk operations in a client-facing role.

Responsibilities include handling mail, managing supplies, and providing administrative support such as travel arrangements for executives. Fluency in Spanish and English is required, with a high school diploma and MS Office proficiency.

Qualifications

• Advanced proficiency in Spanish and English, both spoken and written.
• Previous Front Desk Representative experience preferred.
• High school diploma required.
• Proficient with Microsoft Office Suite.
• Experience with scheduling and administrative software.
• Ability to use office equipment (printers, fax, scanners).
• Strong multitasking and organizational skills.
• Excellent problem-solving and communication abilities.

Responsibilities

• Greet all guests, assisting them with their visit.
• Address all client queries and concerns.
• Answer all phone calls, redirecting as needed.
• Manage incoming and outgoing mail, including packages.
• Monitor office supply inventory and order supplies.
• Keep a neat and tidy front desk area.
• Check, sort, and forward general inbound emails.
• Provide additional administrative support, including file management and arranging travel for executives.

Skills

Bilingual: Spanish/English

Customer service

Communication skills

Education

High school diploma

Tools

Microsoft Office Suite

Scheduling software

Job description

Behavior Treatment & Analysis is seeking an In-Clinic Family Welcome Associate in Walnut Creek. You will greet guests, answer calls, and support front desk operations in a client-facing role.

Responsibilities include handling mail, managing supplies, and providing administrative support such as travel arrangements for executives. Fluency in Spanish and English is required, with a high school diploma and MS Office proficiency.