Bilingual Front Desk & Family Services Assistant

Hive; Pleasanton (CA); On-site; USD 77,022,000 - 82,810,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Tuition reimbursement

Life insurance

401(k) / 403(b) plan

Professional development

Company events

Job summary

Hively seeks a Front Desk & Program Assistant for its Pleasanton office to warmly welcome families, visitors, and partners and connect them with child care resources and services.

You will support the Family Resource Center, manage donations, coordinate enrollment, and assist multiple teams using Google Workspace, Zendesk, and Notion. Flexibility for evenings or events is required, with occasional travel within Alameda County.

Qualifications

• Bilingual fluency in English and Spanish.
• Experience working directly with families.
• Strong customer-service skills and a warm, approachable communication style.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and adjust priorities throughout the day.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to build positive working relationships with people from diverse backgrounds.
• Comfort learning and using technology, including Google Workspace or Microsoft Office.
• Ability to handle confidential information with discretion.
• A collaborative, flexible approach and willingness to help wherever needed.
• Reliable transportation for occasional local donation pick-ups and travel between Hively locations.
• Ability to occasionally work evenings or weekends for community events and outreach activities.

Responsibilities

• Welcome families, visitors, and partners at the Pleasanton office.
• Help families access Hively programs, child care resources, and other community services based on their needs.
• Provide child care referrals and educational resources to families and assist with enrollment processes.
• Support CalFresh enrollment and connect families with staff or external resources as needed.
• Coordinate and oversee Family Resource Center activities and donations.
• Maintain records for donations and provide receipts to donors.
• Prepare enrollment welcome bags and distribute resources to families.
• Assist with volunteers and various programs at the Family Resource Center.
• Provide administrative and program support to multiple teams; cross-train coverage.
• Travel to other Alameda County locations to support events and outreach.
• Enter and maintain client, referral, donation, and service information in Hively systems.
• Use Google Workspace, Zendesk, and Notion to manage records and resources.
• Handle office needs, organize resources, and distribute mail.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Communication skills

multitasking

Google Workspace

Zendesk

Notion

Team collaboration

Tools

Google Workspace

Zendesk

Notion

Job description

Hively seeks a Front Desk & Program Assistant for its Pleasanton office to warmly welcome families, visitors, and partners and connect them with child care resources and services.

You will support the Family Resource Center, manage donations, coordinate enrollment, and assist multiple teams using Google Workspace, Zendesk, and Notion. Flexibility for evenings or events is required, with occasional travel within Alameda County.