Bilingual Front Desk & Customer Support Specialist

Claudia Salmon-Getz State Farm; Tempe (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

SIMPLE IRA matching

Life insurance

Paid time off

Paid holidays

Licensing support

Career advancement

Job summary

Claudia Salmon-Getz State Farm in Tempe, AZ is seeking a full-time Receptionist to create a welcoming, organized experience for every customer who calls or visits the office. You will support day-to-day agency operations and handle appointments, payments, and service inquiries, while helping keep communications and follow-up on track.

Fluency in Spanish and English is encouraged, with a friendly, dependable, and organized approach to team support and customer service in a busy insurance office.

Qualifications

• Previous customer service, administrative, retail, or office experience preferred.
• Bilingual Spanish/English preferred
• Strong communication and organization skills
• Ability to handle multiple priorities with attention to detail

Responsibilities

• Greet customers in person and answer incoming phone calls professionally
• Manage appointment scheduling, messages, and daily office communications
• Assist customers with routine questions, payments, billing inquiries, and service requests
• Direct more complex customer needs to the appropriate team member and ensure timely follow-up
• Document calls, conversations, and account updates accurately in the agency system
• Support the team with administrative tasks and help keep the office organized

Skills

Spanish/English fluency

Customer service

Communication skills

Organized

Dependable

Attention to detail

Team player

Multitasking

Education

High school diploma or equivalent

Job description

Claudia Salmon-Getz State Farm in Tempe, AZ is seeking a full-time Receptionist to create a welcoming, organized experience for every customer who calls or visits the office. You will support day-to-day agency operations and handle appointments, payments, and service inquiries, while helping keep communications and follow-up on track.

Fluency in Spanish and English is encouraged, with a friendly, dependable, and organized approach to team support and customer service in a busy insurance office.