Bilingual Front Desk & Customer Support Specialist

Hometown Health Care Inc; Grenada (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hometown Health Care Inc is seeking a Customer Service Representative to be the primary contact for clients. The role emphasizes strong communication, organization, and a commitment to excellent service in a dynamic office setting.

The ideal candidate will handle multi-line phone systems, document interactions, and support calendar management while contributing to a positive customer experience through professional communication and teamwork.

Qualifications

• Proficiency in Microsoft Office and Google Workspace for documenting interactions.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Experience in customer service or front desk roles within a professional setting.
• Bilingual abilities are highly desirable to serve diverse clients.

Responsibilities

• Manage incoming calls using multi-line phone systems and provide courteous assistance.
• Document interactions accurately using Microsoft Office, Google Workspace, and spreadsheets.
• Perform data entry and maintain organized records of inquiries and appointments.
• Provide front desk support, greet visitors, and maintain a professional environment.
• Assist with calendar management and scheduling for team members or clients.
• Support clerical tasks including filing, proofreading, and maintaining supplies.
• Communicate effectively via phone and email with proper etiquette.
• Collaborate with team members to improve office productivity and resolve issues promptly.

Skills

Microsoft Office

Google Workspace

Data entry

Organization

Bilingual

Front desk

Customer service

Phone etiquette

Office management

Medical/dental receptionist

Job description

Hometown Health Care Inc is seeking a Customer Service Representative to be the primary contact for clients. The role emphasizes strong communication, organization, and a commitment to excellent service in a dynamic office setting.

The ideal candidate will handle multi-line phone systems, document interactions, and support calendar management while contributing to a positive customer experience through professional communication and teamwork.