Bilingual Front Desk Specialist – Healthcare

CenterWell Certified Healthcare Corp.; Orlando (FL); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) retirement savings

Paid time off

Résumé du poste

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations at our Orlando facility. You will greet patients, schedule visits, process inquiries, and maintain accurate patient records in EMR/CRM systems, while supporting the medical team with routine administrative tasks.

This role requires excellent customer service, bilingual English/Spanish, and the ability to multitask in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED required.
• 1 year+ healthcare experience preferred, but strong customer service background considered.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish.

Responsabilités

• Greet patients and visitors professionally in person and over the phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Billing and payments; collect copays when applicable.
• Answer inquiries and communicate information to patients.
• Keep reception area tidy, sanitized, and stocked.
• Provide administrative support and assist with inventories and shipments.

Connaissances

Diploma or GED

Customer service

Bilingual English/Spanish

MS Office

Multitasking

Attention to detail

Team player

Phone etiquette

Communication skills

Formation

High School Diploma or GED

Outils

EMR Systems

CRM Systems

Description du poste

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations at our Orlando facility. You will greet patients, schedule visits, process inquiries, and maintain accurate patient records in EMR/CRM systems, while supporting the medical team with routine administrative tasks.

This role requires excellent customer service, bilingual English/Spanish, and the ability to multitask in a fast-paced healthcare setting.