Bilingual Front Desk Coordinator - PT Clinic

The Body Shop Physical Therapy and Wellness; Hackensack (NJ); Presencial; USD 25.000 - 30.000; A tiempo parcial

Descripción de la vacante

The Body Shop Physical Therapy & Wellness in Hackensack is seeking a friendly, organized Front Desk Receptionist to join our team. This role is responsible for greeting patients, answering phones, scheduling appointments, managing patient records, and supporting the daily operations of our clinic.

The ideal candidate is bilingual in English and Spanish, has strong communication skills, and enjoys providing excellent customer service in a fast-paced healthcare environment.

Formación

• Bilingual in English and Spanish.
• High school diploma required; associate's or bachelor's preferred.
• At least 1 year of front desk/medical office or receptionist experience.
• Experience with physical therapy pre-certifications is a plus.
• Strong communication and organizational skills.
• Proficient with computers, email, Google Drive, and scheduling software.

Responsabilidades

• Greet patients and check them in, ensuring a welcoming experience.
• Answer calls and assist with scheduling needs.
• Schedule, confirm, and update appointments in the scheduling system.
• Manage patient intake paperwork and ensure forms are completed.
• Scan and organize patient documents and records.
• Maintain accurate patient files and update records as needed.
• Coordinate with insurance, medical offices, and attorneys as needed.
• Verify insurance information and gather claim details.
• Assist with insurance authorizations and treatment approvals.
• Support billing with accurate case and coverage information.
• Perform general front desk duties to support clinic operations.

Conocimientos

Bilingual English/Spanish

Front desk experience

Medical office experience

Customer service

Scheduling software

Educación

High school diploma

Associate's or Bachelor's preferred

Herramientas

Google Drive

Email

Scheduling software

Descripción del empleo

The Body Shop Physical Therapy & Wellness in Hackensack is seeking a friendly, organized Front Desk Receptionist to join our team. This role is responsible for greeting patients, answering phones, scheduling appointments, managing patient records, and supporting the daily operations of our clinic.

The ideal candidate is bilingual in English and Spanish, has strong communication skills, and enjoys providing excellent customer service in a fast-paced healthcare environment.