Bilingual Front Desk Coordinator – Welcoming Clinic

Hands of Hope Physical Therapy; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Hands of Hope Physical Therapy in Woodhaven, NY is seeking a friendly Front Desk Coordinator to be the first point of contact for patients. You will manage check-ins, scheduling, and insurance inquiries to ensure a smooth experience.

The role requires bilingual English and Spanish, strong organizational skills, and the ability to coordinate intake, records, and communications while maintaining HIPAA compliance. This position supports clinicians and staff in a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred.
• Previous experience as a medical receptionist, front desk coordinator, or administrative assistant in a healthcare setting preferred.
• Bilingual English/Spanish is required.

Responsibilities

• Serve as the primary point of contact at the front desk, delivering a warm, professional check-in and check-out experience.
• Manage patient check-ins, verify information, and ensure registration forms are completed.
• Assist patients with scheduling, rescheduling, and optimize appointment calendars.
• Explain initial insurance coverage and collect copayments, coinsurance, and deductibles.
• Answer calls, respond to inquiries, triage messages, and direct to staff in a timely manner.
• Maintain HIPAA compliance and privacy standards for patient records.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication skills

Data entry accuracy

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Healthcare Administration or related field

Tools

EMR (WebPT or similar)

Microsoft Office / Google Workspace

Multi-line phone systems

Job description

Hands of Hope Physical Therapy in Woodhaven, NY is seeking a friendly Front Desk Coordinator to be the first point of contact for patients. You will manage check-ins, scheduling, and insurance inquiries to ensure a smooth experience.

The role requires bilingual English and Spanish, strong organizational skills, and the ability to coordinate intake, records, and communications while maintaining HIPAA compliance. This position supports clinicians and staff in a fast-paced clinic.