Bilingual Front Desk & Admin Coordinator

HNS Recovery; Plano (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

HNS Recovery is seeking a seasoned Receptionist with a strong background in office administration and exceptional client service. The role requires managing front desk duties in a fast-paced environment, handling multi-line calls, maintaining organized records, and delivering outstanding customer experiences in English and Spanish.

The position emphasizes professionalism, reliability, and the ability to adapt to changing business needs while supporting multiple departments.

Qualifications

• 3+ years of experience at a front desk or office administration role.
• Proficient with Microsoft Windows, Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Background in customer service; able to engage positively with clients.
• Detail-oriented with ability to handle complex information and multitask.

Responsibilities

• Greet and welcome guests professionally and warmly.
• Maintain a full-time presence at the front desk.
• Handle 300+ calls daily with accurate caller identification.
• Update computer systems and notify caseworkers of changes.
• Route incoming calls to appropriate departments.
• Maintain phone lists and spreadsheets.
• Perform additional admin duties as assigned by management.
• Provide professional, courteous client experiences consistently.

Skills

Front desk

Customer service

Multitasking

Bilingual

MS Office

Attention to detail

Tools

Windows OS

Excel

Word

Outlook

Job description

HNS Recovery is seeking a seasoned Receptionist with a strong background in office administration and exceptional client service. The role requires managing front desk duties in a fast-paced environment, handling multi-line calls, maintaining organized records, and delivering outstanding customer experiences in English and Spanish.

The position emphasizes professionalism, reliability, and the ability to adapt to changing business needs while supporting multiple departments.