Front Desk Receptionist

The Body Shop Physical Therapy and Wellness; Hackensack (NJ); On-site; USD 25,000 - 30,000; Part time

Job summary

The Body Shop Physical Therapy & Wellness in Hackensack is seeking a friendly, organized Front Desk Receptionist to join our team. This role is responsible for greeting patients, answering phones, scheduling appointments, managing patient records, and supporting the daily operations of our clinic.

The ideal candidate is bilingual in English and Spanish, has strong communication skills, and enjoys providing excellent customer service in a fast-paced healthcare environment.

Qualifications

• Bilingual in English and Spanish.
• High school diploma required; associate's or bachelor's preferred.
• At least 1 year of front desk/medical office or receptionist experience.
• Experience with physical therapy pre-certifications is a plus.
• Strong communication and organizational skills.
• Proficient with computers, email, Google Drive, and scheduling software.

Responsibilities

• Greet patients and check them in, ensuring a welcoming experience.
• Answer calls and assist with scheduling needs.
• Schedule, confirm, and update appointments in the scheduling system.
• Manage patient intake paperwork and ensure forms are completed.
• Scan and organize patient documents and records.
• Maintain accurate patient files and update records as needed.
• Coordinate with insurance, medical offices, and attorneys as needed.
• Verify insurance information and gather claim details.
• Assist with insurance authorizations and treatment approvals.
• Support billing with accurate case and coverage information.
• Perform general front desk duties to support clinic operations.

Skills

Bilingual English/Spanish

Front desk experience

Medical office experience

Customer service

Scheduling software

Education

High school diploma

Associate's or Bachelor's preferred

Tools

Google Drive

Email

Scheduling software

Job description

The Body Shop Physical Therapy & Wellness is a multidisciplinary healthcare clinic providing physical therapy, chiropractic care, and injury rehabilitation services. Our team is dedicated to helping patients recover from injuries, reduce pain, and improve their quality of life through personalized treatment and compassionate care. We pride ourselves on creating a welcoming environment for both our patients and staff while delivering exceptional service to the communities we serve.

Preferred Physical Therapy is required.. .

Job Summary.

The Body Shop Physical Therapy & Wellness is seeking a friendly, organized, and dependable Front Desk Receptionist to join our team. This role is responsible for greeting patients, answering phones, scheduling appointments, managing patient records, and supporting the daily operations of our clinic. The ideal candidate is bilingual in English and Spanish, has strong communication skills, and enjoys providing excellent customer service in a fast-paced healthcare environment..

This is a part‑time position scheduled Monday, Wednesday, and Friday, up to 12 hours per day (maximum 36 hours per week)..

Pay: $18.00 - $22.00 per hour.

Responsibilities.

• Greet patients, check them in, and provide a welcoming office experience..
• Answer incoming phone calls, respond to questions, and assist patients with scheduling needs..
• Schedule, confirm, and update appointments in the clinic's scheduling systems..
• Manage patient intake paperwork and ensure all required forms are completed accurately..
• Scan, upload, and organize patient documents, insurance information, and medical records..
• Maintain accurate patient files and update records as new information is received..
• Communicate with insurance companies, medical offices, imaging centers, and attorneys as needed..
• Verify insurance information and obtain claim details for patient cases..
• Request and follow up on medical records from outside providers and facilities..
• Track patient visits and maintain internal case-management spreadsheets and reports..
• Assist with insurance authorizations, treatment approvals, and related documentation..
• Support the billing team by maintaining accurate case and coverage information..
• Perform general administrative and front desk duties to support daily clinic operations..

Qualifications.

• Bilingual in English and Spanish (required)..
• High school diploma required; associate's or bachelor's degree preferred..
• At least 1 year of prior front desk, administrative, medical office, or receptionist experience (required)..
• Experience with physical therapy and chiropractic pre-certification including APTP, 21 day notice, pre-service appeals (preferred).
• Strong communication and organizational skills..
• Comfortable using computers, email, Google Drive, and scheduling software..
• Detail-oriented and able to manage multiple tasks in a fast-paced environment..
• Professional, dependable, and customer-service focused..

Experience:. . administrative, medical office, or receptionist: 1 year (Required). Language:. . English (Required). Spanish (Required). Work Location: In person

Experience.

Experience: Required

Languages.

Languages: English – Advanced

Employment.

Employment: Full-time

Schedule.

Schedule: Mondays, Wednesdays, and Fridays 9am to 7pm

Salary.

Salary: $18 – $22 hourly

Benefits.

Benefits:

Equal Opportunity Employer.

The Body Shop Physical Therapy & Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, or any other characteristic protected by law.

About The Body Shop Physical Therapy and Wellness: