Bilingual Medical Front Desk Admin - Scheduling & Care

Montgomery County Language Minority; Silver Spring (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Job summary

Proyecto Salud Clinic in Silver Spring, MD is seeking a motivated Medical Administrative Assistant / Front Desk Staff to welcome patients and keep the medical office running smoothly in a fast-paced environment.

Responsibilities include greeting patients, scheduling and verifying appointments, handling insurance and billing, maintaining EHR records, and coordinating referrals, all while upholding HIPAA and patient privacy standards.

Qualifications

• Must be fully bilingual English/Spanish.
• 1+ year in a medical office, healthcare, or administrative support role.
• 1+ year in customer service.
• Familiarity with EHR/EMR and medical scheduling software.
• Knowledge of medical terminology, insurance verification, and billing processes.

Responsibilities

• Greet and check in patients at the front desk, ensuring a welcoming and professional experience.
• Schedule, confirm, and manage patient appointments using medical scheduling software.
• Verify patient insurance eligibility and process billing and co-pays.
• Collect patient fees according to sliding fee scale and policies.
• Maintain accurate patient records in the EHR system.
• Answer calls, respond to inquiries, and relay messages to clinical staff.
• Coordinate referrals, authorizations, and follow-up appointments.
• Explain policies, procedures and services to patients.
• Ensure front desk area is organized and HIPAA-compliant at all times.
• Perform other related duties as assigned.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Customer service

Multitasking

Confidentiality

Education

High school diploma or equivalent

Medical administrative certification (plus)

Medical Assistant certificate (plus)

Tools

EHR/EMR systems

Medical scheduling software

Job description

Proyecto Salud Clinic in Silver Spring, MD is seeking a motivated Medical Administrative Assistant / Front Desk Staff to welcome patients and keep the medical office running smoothly in a fast-paced environment.

Responsibilities include greeting patients, scheduling and verifying appointments, handling insurance and billing, maintaining EHR records, and coordinating referrals, all while upholding HIPAA and patient privacy standards.