Bilingual Front Desk Clerk - Social Services

Virginia Department of Social Services; Verona (VA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Virginia Department of Social Services is seeking a front office receptionist at Shenandoah Valley Social Services. You will be the first point of contact, greet visitors, answer a multi-line phone system, provide information, and direct customers to the appropriate staff or service area.

The role requires frequent public interaction, including stressful situations, and involves routine program inquiries, data entry, and general clerical tasks. An emergency shelter role may be required.

Formación

• Knowledge of customer service principles and practices; effective communication and professionalism.
• Experience with office equipment and standard software; ability to multitask and follow procedures.
• Ability to maintain accurate records and provide accurate information to customers.

Responsabilidades

• Answer routine questions concerning programs and services; distribute applications.
• Open and route mail; log customers into registration database; perform data entry.
• Assist in providing emergency shelter as mandated and required; perform general clerical duties.

Conocimientos

Customer service

Communication

Multitasking

Data entry

Educación

High school diploma

Herramientas

Office software

Data entry systems

Scanners & printers

Descripción del empleo

Virginia Department of Social Services is seeking a front office receptionist at Shenandoah Valley Social Services. You will be the first point of contact, greet visitors, answer a multi-line phone system, provide information, and direct customers to the appropriate staff or service area.

The role requires frequent public interaction, including stressful situations, and involves routine program inquiries, data entry, and general clerical tasks. An emergency shelter role may be required.