Front Desk Clerk – Social Services (Bilingual)

Commonwealth of VA Careers; Virginia; On-site; USD 36,000 - 38,000; Full time

Job summary

Commonwealth of VA Careers seeks a front desk clerical employee for Shenandoah Valley Social Services in Virginia. The role centers on delivering excellent customer service at the front desk, answering calls, greeting visitors, and directing requests to the proper staff.

Responsibilities include handling applications, mail distribution, and basic data entry while supporting emergency shelter duties as needed.

Qualifications

• Front desk clerical role in social services.
• Must handle routine inquiries and provide information.
• Experience with office procedures and standard software preferred.

Responsibilities

• Answer routine questions about programs and services.
• Greet visitors and route to appropriate staff.
• Distribute program applications and manage mail routing.
• Log customers into registration system and assist with data entry.

Skills

Customer service

Active listening

Professionalism

Courtesy

Diplomacy

Effective communication

Education

High school diploma

Tools

Data entry systems

Office software

Scanners

Printers

Job description

Commonwealth of VA Careers seeks a front desk clerical employee for Shenandoah Valley Social Services in Virginia. The role centers on delivering excellent customer service at the front desk, answering calls, greeting visitors, and directing requests to the proper staff.

Responsibilities include handling applications, mail distribution, and basic data entry while supporting emergency shelter duties as needed.