Bilingual Front Desk & Community Services Associate

New LHRC External Career Site; Verona (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

Shenandoah Valley Social Services seeks a front desk receptionist to be the first point of contact for citizens seeking assistance or services. The role manages a multi-line phone system, greets visitors, identifies needs, and directs to the appropriate staff while performing general clerical duties in a fast-paced environment.

Qualifications include a high school diploma with clerical experience and bilingual Spanish speaking.

Qualifications

• Minimum of a high school diploma with related clerical or administrative experience in social services or a related field.
• Bilingual Spanish speaking is required.
• Background checks including fingerprint, criminal history, and DMV checks may be required.

Responsibilities

• Answer routine questions about programs and services offered by the department.
• Distribute program applications and ensure timely service for customers.
• Maintain a multi-line telephone system, greet visitors, and direct or route to the appropriate staff or service area.
• Perform general office duties: typing, filing, mail distribution, data entry, and use of standard office equipment.
• Provide emergency shelter duties as mandated and required.

Skills

Customer service

Data entry

Multitasking

Office software

Phone etiquette

Education

High school diploma

Tools

Registration databases

MS Office

Job description

Shenandoah Valley Social Services seeks a front desk receptionist to be the first point of contact for citizens seeking assistance or services. The role manages a multi-line phone system, greets visitors, identifies needs, and directs to the appropriate staff while performing general clerical duties in a fast-paced environment.

Qualifications include a high school diploma with clerical experience and bilingual Spanish speaking.