Bilingual Front Desk & DHS Client Advocate

El Paso County, Colorado; Colorado Springs (CO); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Bilingual stipend available

Job summary

Department of Human Services (DHS) seeks a friendly, customer-focused lobby support role. You will greet visitors, provide information, scan documents, and connect customers with essential resources in a high‑volume, in‑person setting.

Role requires clear communication, de‑escalation skills, and the ability to work Monday–Friday with varied start times. Bilingual abilities are a plus; benefits include a bilingual stipend and thorough background checks.

Qualifications

• High school diploma or equivalent and at least 2 years of customer service experience.
• Bilingual Spanish/English preferred but all qualified applicants are welcome.
• Must pass conditional post offer background investigation and drug screen.

Responsibilities

• Provide customer service, information, and intervention to DHS clients and the public; answer questions and guide visitors.
• Assist visitors with applications for services and direct to program areas.
• Issue EBT cards for assistance programs and resolve related issues.
• Provide housing, rent rebate information, and referrals to community resources.
• Read, interpret, and relay information; maintain accurate file distribution and documentation.

Skills

Customer service

Communication

De-escalation skills

Ability to work under pressure

Teamwork

Education

High school diploma or equivalent

Associate’s degree or higher may substitute

Tools

Microsoft Office

CBMS systems

Job description

Department of Human Services (DHS) seeks a friendly, customer-focused lobby support role. You will greet visitors, provide information, scan documents, and connect customers with essential resources in a high‑volume, in‑person setting.

Role requires clear communication, de‑escalation skills, and the ability to work Monday–Friday with varied start times. Bilingual abilities are a plus; benefits include a bilingual stipend and thorough background checks.