Bilingual Front Desk & Care Team Assistant

Wasatch Behavioral Health; Provo (UT); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Utah Retirement Systems (Pension & 401

PEHP Medical & Dental Insurance

Vision Benefits Plan

HSA Contributions

FSA Options

Company-Paid Life Insurance

Company-Paid Short- & Long-Term Disab.

12 Paid Annual Holidays

Generous Paid Time Off (PTO)

Training and Development

Scheduled Annual Pay Increases

Job summary

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) for the Westpark Family Clinic in Provo, UT. You will be the first point of contact, delivering a warm, welcoming experience to clients and families seeking behavioral health services.

The role supports a multidisciplinary team and involves scheduling, billing assistance, chart maintenance, and HIPAA-compliant communication to ensure smooth operations and high-quality care.

Qualifications

• High school diploma or GED is required.
• At least 6 months of clerical or secretarial experience preferred.
• Solid communication skills (verbal & written) are essential.
• Strong computer and multitasking abilities are expected.
• Spanish language ability may qualify for higher pay.

Responsibilities

• Greet clients, families, and visitors with excellent service.
• Handle incoming calls and direct questions to the right team members.
• Make preliminary assessments to determine urgency and connect to services.
• Schedule, reschedule, and manage provider calendars.
• Process payments, respond to billing questions, and assist with insurance authorizations.
• Maintain accurate client charts and electronic health records.
• Coordinate with therapists, nurses, case managers, and providers.
• Assist with forms, paperwork, and general clinic questions.
• Ensure HIPAA compliance and protect confidential information.
• Support daily clinic operations and a welcoming environment.

Skills

Strong communication skills (verbal +

Solid computer and multitasking skills

Compassionate, organized, and detail‑m

Education

High school diploma or GED

Job description

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) for the Westpark Family Clinic in Provo, UT. You will be the first point of contact, delivering a warm, welcoming experience to clients and families seeking behavioral health services.

The role supports a multidisciplinary team and involves scheduling, billing assistance, chart maintenance, and HIPAA-compliant communication to ensure smooth operations and high-quality care.