Full-Time Spanish Speaking Receptionist

Wasatch Behavioral Health; Provo (UT); Sur place; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Utah Retirement Systems (Pension & 401

PEHP Medical & Dental Insurance

Vision Benefits Plan

HSA Contributions

FSA Options

Company-Paid Life Insurance

Company-Paid Short- & Long-Term Disab.

12 Paid Annual Holidays

Generous Paid Time Off (PTO)

Training and Development

Scheduled Annual Pay Increases

Résumé du poste

Wasatch Behavioral Health is hiring a Full-Time Care Team Assistant (Receptionist) for the Westpark Family Clinic in Provo, UT. You will be the first point of contact, delivering a warm, welcoming experience to clients and families seeking behavioral health services.

The role supports a multidisciplinary team and involves scheduling, billing assistance, chart maintenance, and HIPAA-compliant communication to ensure smooth operations and high-quality care.

Qualifications

• High school diploma or GED is required.
• At least 6 months of clerical or secretarial experience preferred.
• Solid communication skills (verbal & written) are essential.
• Strong computer and multitasking abilities are expected.
• Spanish language ability may qualify for higher pay.

Responsabilités

• Greet clients, families, and visitors with excellent service.
• Handle incoming calls and direct questions to the right team members.
• Make preliminary assessments to determine urgency and connect to services.
• Schedule, reschedule, and manage provider calendars.
• Process payments, respond to billing questions, and assist with insurance authorizations.
• Maintain accurate client charts and electronic health records.
• Coordinate with therapists, nurses, case managers, and providers.
• Assist with forms, paperwork, and general clinic questions.
• Ensure HIPAA compliance and protect confidential information.
• Support daily clinic operations and a welcoming environment.

Connaissances

Strong communication skills (verbal +

Solid computer and multitasking skills

Compassionate, organized, and detail‑m

Formation

High school diploma or GED

Description du poste

Join Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you’ll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you’ll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Schedule: Monday–Friday, 8:00 AM-5:00 PM

Compensation: $17.50–$22.17 DOE

Benefits

Spanish speaking preferred

• Utah Retirement Systems (Pension & 401(k) options)
• Public Employees Health Plan (PEHP) Medical & Dental Insurance
• Vision Benefits Plan
• Employer-Provided Health Savings Account (HSA) Contributions
• Flexible Spending Account (FSA) Options
• Company-Paid Life Insurance
• Company-Paid Short- & Long-Term Disability Insurance
• 12 Paid Annual Holidays
• Generous Paid Time Off (PTO)
• Funds for Training and Development
• Scheduled Annual Pay Increases

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You’ll Do As a Care Team Assistant

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with professionalism while maintaining HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

Qualifications

• High school diploma or GED
• At least 6 months of clerical or secretarial experience
• Strong communication skills (verbal + written)
• Solid computer and multitasking skills
• Compassionate, organized, and detail-oriented
• Spanish speakers may qualify for a wage increase

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.