Part Time Receptionist at Westpark

Wasatch Behavioral Health; Provo (UT); Presencial; USD 24.000 - 31.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Spanish speaking preferred

Descripción de la vacante

Wasatch Behavioral Health is hiring a Part-Time Care Team Assistant (Receptionist) at Westpark Family Clinic in Provo, Utah. The role greets clients, manages calls, assists with scheduling and billing, and supports clinicians and insurance partners to ensure smooth clinic operations.

The position emphasizes compassionate, organized service, bilingual preference, and a welcoming environment for children, adolescents, and families seeking behavioral health services.

Formación

• Minimum 6 months of clerical or secretarial experience
• Strong communication skills (verbal and written)
• Spanish speakers may qualify for a wage increase

Responsabilidades

• Greet clients and visitors delivering exceptional customer service
• Manage incoming calls and direct to appropriate team members
• Assist with scheduling, billing questions, and insurance authorizations as needed
• Maintain accurate client charts and HIPAA-compliant records

Conocimientos

Customer service

Educación

High school diploma or GED

Herramientas

Computer skills

Descripción del empleo

Join Wasatch Behavioral Health as a Part-Time Care Team Assistant (Receptionist) at our Westpark Family Clinic in Provo, Utah, earning $17.50–$22.17/hour. As the first point of contact for our clinic, you'll play a vital role in creating a warm, welcoming experience for clients and families seeking behavioral health services. Westpark Family Clinic serves children, adolescents, adults, and families, providing compassionate, evidence-based care for a wide range of mental health concerns, including anxiety, depression, trauma, bipolar disorder, schizophrenia, and more. Working alongside a multidisciplinary team of providers, you'll help ensure our clients receive the support they need while contributing to a positive, professional, and caring environment.

Schedule:

Monday–Friday, 8:00 AM-5:00 PM (variable hours)

Compensation:

$17.50–$22.17 DOE

Spanish Speaking Preferred

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You'll Do As a Care Team Assistant

• Greet clients, families, and visitors with exceptional customer service, creating a welcoming and supportive first impression.
• Manage incoming phone calls, answer questions, and direct calls to the appropriate team members.
• Make preliminary assessments of client needs to determine the urgency of requests and connect individuals with the appropriate services.
• Schedule, reschedule, and confirm appointments while maintaining provider calendars.
• Process client payments, respond to billing questions, and assist with insurance authorizations as needed.
• Prepare, update, and maintain accurate client charts and electronic health records.
• Act as a liaison between clients, clinicians, and insurance partners to ensure smooth communication and continuity of care.
• Assist clients with forms, paperwork, and general questions about clinic services and processes.
• Coordinate communication with therapists, nurses, case managers, and providers to support daily clinic operations.
• Handle confidential information with professionalism while maintaining HIPAA compliance.
• Process incoming mail, faxes, and other administrative tasks to keep the clinic running efficiently.
• Help create an organized, professional, and compassionate environment that supports high-quality behavioral health care for children, adolescents, adults, and families.

Qualifications

• High school diploma or GED
• At least 6 months of clerical or secretarial experience
• Strong communication skills (verbal + written)
• Solid computer and multitasking skills
• Compassionate, organized, and detail-oriented
• Spanish speakers may qualify for a wage increase

Salary: $17.50 - $22.17 per hour