Bilingual Front Desk Assistant - Part Time with Benefits

National Vision, Inc.; New York (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401k retirement savings with company?

Stock purchase plan

Parental leave

Employee eyewear discount

College scholarship program

Educational courses

Internal promotions and career growth

Job summary

National Vision, Inc. is seeking a part-time Front Desk Receptionist who is bilingual in English and Spanish to greet customers, answer calls, and manage basic patient records. You will support appointment scheduling and coordinate with care providers in a fast-paced store environment.

Preferred candidates have 0-2 years of related experience, strong organizational skills, and the ability to handle multiple phone lines while maintaining a courteous and efficient front desk workflow.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Reception experience

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a part-time Front Desk Receptionist who is bilingual in English and Spanish to greet customers, answer calls, and manage basic patient records. You will support appointment scheduling and coordinate with care providers in a fast-paced store environment.

Preferred candidates have 0-2 years of related experience, strong organizational skills, and the ability to handle multiple phone lines while maintaining a courteous and efficient front desk workflow.