Bilingual Front Desk Agent (Japanese/English)

Marriott Resorts Hospitality Corporation; Kapolei (HI); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

On-site employee parking

Discounts to onsite food outlets

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate for the Front Office to warmly welcome Owners and guests, handle arrivals and departures, and provide local information to create personalized vacation experiences. The position requires fluent Japanese and English, strong customer service, and the ability to work a flexible schedule including evenings, weekends, holidays.

Competitive hourly pay at $35.18 per hour with benefits such as medical/dental/vision, 401K, travel

Qualifications

• Fluency in Japanese and English required.
• Strong customer service skills and ability to personalize interactions.

Responsibilities

• Process guest arrivals and departures.
• Provide accurate information about the resort and nearby area.
• Deliver personalized vacation experiences for Owners and guests.
• Speak clearly and professionally with guests and team members.
• Maintain confidentiality of proprietary information and professional appearance.
• Support team to reach common goals.
• Must be able to speak fluent Japanese.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Skills

Japanese

English

Job description

Marriott Vacations Worldwide is seeking a Guest Service Associate for the Front Office to warmly welcome Owners and guests, handle arrivals and departures, and provide local information to create personalized vacation experiences. The position requires fluent Japanese and English, strong customer service, and the ability to work a flexible schedule including evenings, weekends, holidays.

Competitive hourly pay at $35.18 per hour with benefits such as medical/dental/vision, 401K, travel