Guest Experience: Sales Front Desk Specialist

Marriott Ownership Resorts, Inc.; Honolulu (HI); On-site; USD 39,000 - 51,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development Opportunities

Job summary

Marriott Vacations Worldwide is seeking a Specialist Sales Front Desk to greet and assist Owners/guests, support sales presentations, and coordinate guest experiences with a focus on memorable vacations. The role emphasizes hospitality, service excellence, and brand standards in a dynamic resort setting.

Ideal candidates bring sales or customer service background, are comfortable with English and Japanese, and can work weekends/holidays.

Qualifications

• Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
• Available to work a flexible schedule to include weekends and holidays.
• Sales experience preferred.
• Position may require background and drug screening, in accordance with state and local requirements.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Proficiency in English and Japanese

Responsibilities

• Meet and greet guests as they arrive for scheduled sales presentations or stop by the sales gallery for general information.
• Ensures that all guests are comfortable and offers refreshments to guests as they wait for sales presentations.
• Provides the highest level of service to exceed budgeted sales presentations and volume production goals.
• Promotes awareness of brand image internally and externally.
• Creates, logs, and expedites premiums (gifts) for site marketing programs.

Skills

Sales experience

Customer service

English language proficiency

Japanese language proficiency

Job description

Marriott Vacations Worldwide is seeking a Specialist Sales Front Desk to greet and assist Owners/guests, support sales presentations, and coordinate guest experiences with a focus on memorable vacations. The role emphasizes hospitality, service excellence, and brand standards in a dynamic resort setting.

Ideal candidates bring sales or customer service background, are comfortable with English and Japanese, and can work weekends/holidays.