Bilingual Guest Services Specialist (JP/EN)

mymvw; Kapolei (HI); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Free on-site employee parking

Discounts to onsite food outlets and 1

Complimentary beverages

Quarterly team luncheons

Complimentary work shoes

Discounted theme park tickets

Community service opportunities

Sustainability awards

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate in Hawaii. You will welcome Owners and guests, process arrivals/departures, and provide accurate information about the resort and surrounding area to create a personalized vacation experience.

The role requires fluent Japanese and English, a focus on exceptional customer service, and flexibility to work evenings, weekends, and holidays on-site at the resort.

Qualifications

• Bilingual Japanese/English required.
• Strong customer service skills.
• Ability to provide information about the resort and surrounding area.

Responsibilities

• Greet guests and acknowledge them according to standards; anticipate service needs.
• Process guest arrivals and departures.
• Answer calls with professional etiquette.

Skills

Japanese language

English language

Job description

Marriott Vacations Worldwide is seeking a Guest Service Associate in Hawaii. You will welcome Owners and guests, process arrivals/departures, and provide accurate information about the resort and surrounding area to create a personalized vacation experience.

The role requires fluent Japanese and English, a focus on exceptional customer service, and flexibility to work evenings, weekends, and holidays on-site at the resort.