Bilingual Guest Relations & Marketing Support Specialist

Marriott Ownership Resorts, Inc.; Kapolei, Ewa Beach (HI, HI); Presencial; USD 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel and resort discounts

Immediate 401(k)

Company match up to 6%

Growth and development opportunities

Positive work environment

Descripción de la vacante

Marriott Vacations Worldwide in Hawaii invites a friendly Guest Relations Coordinator to provide concierge-style services to guests on promotional vacation packages, primarily by phone. You will conduct pre-arrival calls and highlight the benefits of the package while delivering outstanding customer service.

You should be fluent in Japanese and English, enjoy talking with guests, and have strong written and verbal communication, local area knowledge, and basic computer skills.

Formación

• Enjoy talking with guests by phone.
• Excellent written and verbal communication skills.
• Local area knowledge.
• Computer skills.
• Flexible schedule, including weekends and holidays.
• Bi-lingual read, write, speak Japanese and English fluently.

Responsabilidades

• Conduct pre-arrival calls to guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable.

Conocimientos

Phone conversations

Verbal communication

Written communication

Local area knowledge

Computer skills

Flexible schedule

Bilingual Japanese/English

Descripción del empleo

Marriott Vacations Worldwide in Hawaii invites a friendly Guest Relations Coordinator to provide concierge-style services to guests on promotional vacation packages, primarily by phone. You will conduct pre-arrival calls and highlight the benefits of the package while delivering outstanding customer service.

You should be fluent in Japanese and English, enjoy talking with guests, and have strong written and verbal communication, local area knowledge, and basic computer skills.