Guest Relations - Marketing Support Specialist | Bilingual Japanese

mymvw; Kapolei (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hotel and resort discounts

Immediate 401(k) Company match up to 6

Growth and development opportunities

Positive work environment

Job summary

Marriott Vacations Worldwide is seeking a Guest Relations Coordinator in Kapolei, Hawaii. You will offer Concierge-style services to guests on promotional vacation packages, handling pre-arrival calls and engaging with guests by phone.

Join our award-winning sales and marketing team to deliver outstanding customer service, highlight local attractions, and provide restaurant recommendations while maintaining a flexible schedule that includes weekends and holidays.

Qualifications

• Enjoy talking with guests by phone.
• Excellent written and verbal communication skills.
• Local area knowledge.
• Computer skills.
• Flexible schedule, including the ability to work weekends and holidays.
• Bi-lingual read, write, speak Japanese and English fluently.

Responsibilities

• Conduct pre-arrival calls to guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations .
• Provide effective problem resolution techniques if applicable .

Skills

Phone communication

Verbal communication

Written communication

Local knowledge

Bi-lingual Japanese-English

Computer skills

Job description

Hourly Rate: $21.00

PAY: $21.00 /hourly + Group Commission

SCHEDULE: Full-time | 5 days per week with typically set days off | Typical Shifts: 8:00 AM–4:30 PM or 8:30 AM–5:00 PM | flexibility to work weekends and holidays. *Subject to business needs

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

What's in it for you?

• Hotel and resort discounts

• Immediate 401(k) Company match up to 6%

• Growth and development opportunities

• Positive work environment

What will you do?

• Conduct pre-arrival calls to guests coming on a promotional package.

• Engage with guests and provide elevated customer service by phone.

• Effectively communicate the benefits of the guest's vacation package and confirm details.

• Provide the highest level of service to suggest local attractions and restaurant recommendations .

• Provide effective problem resolution techniques if applicable .

What are the requirements?

• Enjoy talking with guests by phone

• Excellent written and verbal communication skills

• Local area knowledge

• Computer skills

• Flexible schedule, including the ability to work weekends and holidays

• Bi-lingual read, write, speak Japanese and English fluently

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.