Front Desk Agent

Marriott Resorts Hospitality Corporation; Kapolei (HI); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

On-site employee parking

Discounts to onsite food outlets

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate for the Front Office to warmly welcome Owners and guests, handle arrivals and departures, and provide local information to create personalized vacation experiences. The position requires fluent Japanese and English, strong customer service, and the ability to work a flexible schedule including evenings, weekends, holidays.

Competitive hourly pay at $35.18 per hour with benefits such as medical/dental/vision, 401K, travel

Qualifications

• Fluency in Japanese and English required.
• Strong customer service skills and ability to personalize interactions.

Responsibilities

• Process guest arrivals and departures.
• Provide accurate information about the resort and nearby area.
• Deliver personalized vacation experiences for Owners and guests.
• Speak clearly and professionally with guests and team members.
• Maintain confidentiality of proprietary information and professional appearance.
• Support team to reach common goals.
• Must be able to speak fluent Japanese.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Skills

Japanese

English

Job description

Hourly Rate: $35.18 Hourly Wage: $35.18 Japanese/English bilingual skills required

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Site Specific Perks Free on-site employee parking Discounts to onsite food outlets and services Complimentary soft drinks, coffee and tea Quarterly team luncheon celebrations and awards Complimentary work shoes Discounted theme park tickets and rental cars Community service opportunities Sustainability awards - Audubon Green Lodging

CORE WORK ACTIVITIES

• Follow company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• Welcome and acknowledge guests according to company standards
• anticipate and address guests' service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• Speak using clear and professional language
• answer telephones using appropriate etiquette
• Develop and maintain positive working relationships
• support team to reach common goals
• listen and respond appropriately to the concerns of employees
• Comply with quality assurance standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Attention to customer service with a professional and pleasant personality
• Perform other reasonable job duties as requested by Supervisors
• Must be able to speak fluent Japanese
• Attention to customer service with a professional and pleasant personality
• Available to work a flexible schedule including evenings, weekends, and holidays

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members